Please reach out to us via chat with any online order help needed.

If you need more immediate help and guidance, we suggest scheduling a Virtual Eyewear Styling appointment.

Please note that we are a full service optometry practice and local eyewear shop - while we do our best to answer any questions you may have promptly - we are often times helping patients in store.

All emails will be responded to within 24 hours. Chat and text messages are responded to within 4 hours. These are estimates and not guarantees.

If you call us directly, we always answer our phones. If we are with patients, we will answer any brief questions and return your call with any longer inquiries.

A valid and current copy of your prescription and any necessary glasses measurements.

Please note, any invalid prescriptions will not be filled. Any missing information will delay your order.

If you need to update your prescription and are local, click the BOOK NOW button above to schedule.

In the case of an incomplete order, we will reach out to you via email within 48 hours to request the additional information needed. In the case of an expired Rx, we will first reach out to you via email to see if you have an up-to-date prescription. If you do not, we will cancel your order and refund your payment.

If you have ordered glasses before, the PD measurement will be part of that order.

If you live locally and have paid for your order, we can take your measurement.

Alternatively, your local optometrist can take the measurements for you.

If you have not purchased glasses from us and are planning on ordering glasses elsewhere, we will take the measurement for a $25 fee.

We suggest having a professional take the measurements, but if you prefer to take them at home we suggest the (insert app link).

All orders are verified and if any measurements seem abnormal or unusual, both our expert staff and processing lab will flag the order before making.

Please email our team at staff@eyedeals.com with the style name and color, and we will notify you when it becomes available or if it is possible to special order the frame.

Any special ordered frames are non returnable.

It can take up to two weeks to adjust to a new pair of glasses, especially when your prescription has changed or you have a healthier prescription (i.e. higher Rx).

The best way to adapt to a pair of new glasses is to put them on right away in the morning and wear them consistently. Often times, changing between various glasses or to contact lenses can make it harder to adapt when adjusting to new values.

If you are still having difficulty after 2 weeks and giving it your best college try, please reach out to us so we can advise.

If you live locally, feel free to schedule an appointment for a "Frame Tune Up" to see if we an help troubleshoot your new specs.

Alternatively, you can reach out to us via email or chat.

We understand mistakes happen. We are able to make certain modifications or cancellations to your order up to 1 hour after you complete your purchase. Please e-mail staff@eyedeals.com, chat or call us at 612-822-1090 if you need to make any changes. We will make every effort to modify your order past the window.

All orders get submitted to our lab automatically after we verify your prescription.

If the lab has not started your order, we will happily cancel your order and give you a full refund.

If your order is already in process, there is a 20% restocking fee that is assessed and we will refund you the difference.

If you have ordered a frame only and we have already shipped out your item, you will need to follow the return instructions.

Yes! If you are purchasing glasses online, once your ordered is verified, we will send you an itemized receipt which you can submit to your insurance company for reimbursement.

Direct billing to your insurance company is only something that is offered in-store.

For reimbursement forms, we have linked popular insurance companies on our Your Insurance Benefits page.

From time to time, frames need adjustment, in-person fittings or tightening. Should you require a recommendation or not live within proximity to our shop, email us so we can recommend some options.

Every order is made to order. Once we have reviewed your prescription and have all the details we need, we can process your order. Your glasses will typically be ready within 15+ business days (Monday-Friday) from order placement, depending on your prescription and what you've ordered.

Customizations, tints, and specialty lenses take longer.

All orders are verified prior to shipping. If there are any problems, we will reach out to you via email with an updated timeline.

Once your order has shipped you will receive an email with tracking information.

Trust us, we are just as excited for you to get your new glasses! While we do our best to ship your order as quickly as possible, delivery dates are estimates and not guarantees. During holidays and end of the year, delays are likely due to these being or busy season.

Follow the prompts on the website. Under each lab material there are suggestions for what you should pick for your prescription.

For each lens materials, there are parameters put on each lens preventing you from ordering lens materials that are not well suited for your prescription.

If you need help choosing the best lens for your order, reach out to us via Chat and we can help you get it all figured out.

Lens only orders are offered in-store, however not online.

Click the BOOK NOW button to schedule a time for an "Eyewear Styling" to bring your frame in for lenses.

With an AR approved lens spray and a microfiber lens cleaning cloth.

Although enticing, avoid using lens wipes. Often times, they have harsh chemicals and cleaning agents that strip the lenses treatments.

Clean lenses wet, never dry.

If they are not on your face...they are in the case.

Do not leave your fancy new glasses in your car. Extreme temperatures will ruin your lenses and are not considered a manufacturing defect when it comes to the lens warranty. This also applies to hot yoga or sauna goers.

With decades of experience, trust us when we say, 'we know what happened to your glasses.' Although not fun to fess up, honesty goes a long way and we're able to troubleshoot solutions easier in your favor. The age old "I opened up my case and they were just like that" wont work and plus, you might have a fun story to share!

Ugh! That's the pits.

Reach out to us ASAP and we will check to see if your lenses are still under warranty.

In addition, lets make sure that you are caring for your lenses properly to ensure your lenses stay looking pretty.

& Remember, lenses that have AR treatment on them are 'scratch resistant' not 'scratch proof.' Much like you can go deep sea diving with a 'water resistant' watch, scratches on your lenses is part of normal wear and tear.

There is a 12 month manufacture´s warranty from date of purchase.

Click here to learn more about the details of what it includes.

Every order is made to order. Once we have reviewed your prescription and have all the details we need, we can process your order. Your glasses will typically be ready within 15+ business days (Monday-Friday) from order placement, depending on your prescription and what you've ordered.

Customizations, tints, and specialty lenses take longer.

All orders are verified prior to shipping. If there are any problems, we will reach out to you via email with an updated timeline.

Once your order has shipped you will receive an email with tracking information.

Trust us, we are just as excited for you to get your new glasses! While we do our best to ship your order as quickly as possible, delivery dates are estimates and not guarantees. During holidays and end of the year, delays are likely due to these being or busy season.

Answer coming soon...

Please see our Policy's and Warranty's page for more information.

For over 30 years, Eyedeals has offered routine eye exams, medical eye visits, and contact lens exam services.

You can find more detailed information to our specialties listed on our Eyecare Services Page.

Click the BOOK NOW button above.

Please visit our Your Insurance Benefits page.

First, you'll need to schedule a routine eye exam through our BOOK NOW button.

At your visit we will be able to determine if you are a good fit for contact lenses.

If you are, we will schedule a separate visit where our staff will train you on how to properly take in and out your contact lenses as well as care for them. & yes, this is legally required for us to do. All contact lens wearers must be trains and have a current contact lens fitting in order to order contact lenses.

If you have a specialty prescription or other questions, please reach out to us.

We partner with OVO Lasik + Len for our Lasik referrals.

You will need to have a current and up to date eye exam and be examined by our optometrist to determine if you are a good candidate for Lasik.

If you are, we will refer you out for your surgery and you will return to us for all of your post op care as well as annual maintenance visits.

We can not refer you or give medical advice over the phone without having seen our doctor.

Absolutely! We reserve a certain amount of time during each exam day to allow for emergency visits.

Non emergency visits can be scheduled by booking here.

If you are needing to be seen immediately, call us directly at 612-822-1090.

More information about services offered can be found here.

Self pay eye exams are $135 four a routine visit. All contact lens fittings are separate.

For specific coverage through your insurance, please reach out to them directly.

Yes we do! We accept all major credit cards as well as Care Credit.

We do not provide receipts for orders that have not been paid for.

If you have an HSA that operates that way, you will need to pay for it on a different card and get reimbursed from your provider directly.

We currently offer gift cards for purchase online here.

Physical gift cards for purchase in-store are not available. They are coming soon!

We do not take partial payments at this time. We are working on options to provide for payment plans for online purchases.

For purchases in store, we take full payment at the date of service. We are unable to accept partial payments for any outstanding insurance balances.

However, we are an in-network provider of Care Credit - a healthcare credit card that offers flexible payment terms.

All major credit cards, Care Credit, HSA and FSA credit cards and exact cash. Checks are not accepted.

An invoice for your online order will be automatically sent to your email once your order is verified.

All itemized receipts for in-store orders will be given to you at the time you pick up your order.

Due to the sheer volume of orders, we are unable to individually email itemized receipts for in-store orders.

Right in the heart of Uptown, Minneapolis off the corner of 31st and Hennepin. We are located on the west hand side of the street, south of Scout and North of Paper Source.

Coming from a local, there are plenty of options! Allow for 15 minutes just to be safe.

There is always residential parking available West of 31st and Hennepin Avenue towards the lake.

Metered parking is available on Lake St, Hennepin and 31st. Oftentimes, it is limited.

There is also a ramp a block away East of 31st and Hennepin next to Seven Points Mall.

Appointments for eye exams are required.

For looking at glasses , pick-ups and other services - appointments are preferred , but walk-ins welcomed.

Scheduled appointments will be prioritized and you may have to wait for our staff to help.

We always encourage appointments to be made, so then we can properly set aside time for your visit.